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Our warranty offers you 120 nights of flawless sleep or else we will give you a refund.The 120 days trail period applies to the mattress only. There are no re-stocking fees. The buyers are responsible for returning the item and shipping fee. Once the return has been approved, mattress must be in good-clean condition and you must have the original receipt. All refunds will be issued upon careful inspection that the returned is in its original shape and condition.
Supremus mattress 20 year limited warranty:
1. Applies to following defects: Deterioration causing the mattress to have a visible indentation greater than (1) inch that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base. Normal wear requires that a mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the mattress and foundation. Any physical flaw in the mattress that causes the foam material to split or crack, despite normal usage and proper handling.
2. Does not cover the following: If there is a normal increase in softness as a result of normal use not associated with the defects within the foam itself. Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, or liquid damage. Damage associated with an improper bed frame, foundation, or adjustable base. Pillows can be returned if they have damages from shipping. Please if you notice a defect in the package from FEDEX notify us so we can send a replacement.
3. Your responsibilities: In the event of a defect mattress and in order to get the benefit of this limited warranty, you must return your mattress to us and provide us with proof of the original date of purchase. For your return mattress, you will be responsible for the shipping costs. We will repair or replace and ship your mattress back to you. If you obtain a replaced or repaired mattress, the warranty term of the replaced or repaired mattress begins from the date of purchase of the original mattress.
